Friday, July 28, 2017
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Wave Internet Technologies LLC
support@wavecomputers.net

Phone: (573) 308-1212

Frequently Asked Questions

How does it work?

How does it compare to DSL and cable internet?

Do I need a land-line phone to get your service?

How many computers, phones, or other devices can be connected?

Is your Internet service delivered by satellite?

How fast is it?

How much does it cost?

How soon can I get set up?

Does Wave provide email services?

Do I need a wireless router?

 

 

How does it work? Wave’s High-Speed Internet works similarly to DSL and cable Internet transmissions, except we connect to your home or office wirelessly. We install a small outdoor or indoor antenna at your location which plugs into your computer or router . . .that's it! Your connection is always "live" and avaialble whenever you want to use it. Our service doesn’t tie up your phone line and . . . it’s fast!

How does it compare to DSL and cable internet? Speeds and pricing are very similar to that of DSL and cable Internet providers. However, unlike most copper wire connections, Wave offers "symmetric" download and upload speeds (i.e., download and upload speeds are the same). Also, we do not ask you to sign up for any other services, such as phone or television, to take advantage of our great service rates.

Do I need a land-line phone to get your service? No, a land-line phone connection is not required for Wave’s high-speed Internet service. Service comes to you wirelessly, just like service to your cell phone.

How many computers, phones, or other devices can be connected? You may connect an unlimited number of devices to the Internet through our service with the use of either a wireless or wired router installed at your location. Call us to find our more.

Is your Internet service provided by satellite? Although Wave's high-speed Internet service is wireless from us to you, it is not satellite Internet service. Internet via satellite has latency, (i.e., delay factor) causing slower than expected connection speeds, and usually comes with limitations on usage. Satellite Internet is also greatly affected by weather. Wave High-Speed Wireless Internet service is not prone to any of these deficiencies. In fact, we guarantee our service to be superior to that of any compareably priced satellite Internet service.

How fast is it? Wave's high-speed Internet Service is super-fast with speeds more than 50 times faster than dial-up Internet service. We offer speeds ranging from 512 kbps to 3 Mbps for basic residential users (a typical dial-up connection is 56 kbps). Faster speeds available upon request by special pricing.

How much does it cost? Our most economical package is only $32.94 per month with a $50 installation and setup fee. See pricing for more information.

How soon can I get set up? Typically, a customer can be setup within a couple weeks from the time an order for service is place with us. Installation and setup times vary, ranging from thirty minutes to two hours.

Does Wave provide e-mail services? Yes, we provide up to five e-mail addresses with your account. Your email address will have a @waveitech.net extension.

Do I need a wireless router? A wireless router is not required for Wave’s Internet service. However, many customers choose to install a wireless router to give them the ability to connect multiple devices.